01 Delivery Regions
International shipping is available to European Union (EU) member states. Additional supported destinations, where available, are displayed at checkout.
02 Order-to-Delivery Stages
The transit period shown is an estimate and is not a guaranteed arrival date.
03 Shipping Charges and Free Shipping
Standard shipping costs 6$ when the order does not reach the free-shipping threshold.
Orders of 50 or more qualify for free standard shipping.
04 Processing and Dispatch
Orders are normally processed within 1–3 business days.
Orders are generally dispatched within 3 business days.
05 Carriers and Tracking
Orders may be carried by DHL, UPS, FedEx, USPS or YunExpress. The carrier used for an individual order may depend on the destination, shipping route and operational arrangements.
Every order includes shipment tracking. Tracking information is supplied after dispatch when carrier data becomes available.
06 Delivery Address Updates
Please check the delivery address carefully before placing your order.
You may request an address change before dispatch by contacting support@tervlina.com. After dispatch, changes are not guaranteed and may depend on carrier procedures.
07 Estimated Transit and Delays
Transit estimates may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.
These factors do not remove any mandatory legal responsibility that applies to the merchant.
08 International Orders and Import Charges
Prices shown on the website include the applicable tax under the website pricing configuration.
For international orders, destination-country customs duty, import charges and customs handling charges are the customer’s responsibility where applicable, unless mandatory law requires otherwise.
Tax included in the product price does not mean that every possible import duty or customs charge is prepaid.
09 Delayed or Lost Parcels
Contact our support team if a parcel has not arrived within a reasonable period or appears lost.
We will review the tracking information and investigate the shipment with the relevant carrier.
We may request reasonable delivery information where necessary for the investigation.
If the parcel is confirmed lost, we will offer an appropriate resolution of reshipment or refund.
10 Delivery Support
For delivery, tracking or address-change assistance, contact support@tervlina.com.