01 How Payments Are Processed
Card payments are processed through Stripe. The payment methods shown on the Payment or Checkout page are the methods available for that transaction.
Additional payment options may be available where shown on the Payment or Checkout page.
02 Transaction Currency — $
Transactions are settled in $. If your payment account uses another currency, your bank or card issuer may apply its own exchange rate or cross-border charges.
03 Accepted Card Methods
04 Payment Safety
Payments are processed through protected checkout processes provided by Stripe and other checkout components where applicable.
For payment safety, do not send a full card number, CVV, CVC, PIN or security code by ordinary customer-service email.
05 Payment Disputes and Chargebacks
If you believe a charge is incorrect, duplicated, unauthorised or otherwise needs to be disputed, contact support@tervlina.com promptly with your order number and a description of the issue.
We will review the relevant order and payment records and may ask for reasonable information needed to investigate. Where a dispute or chargeback has already been opened with your card issuer, processing may also depend on the issuer’s or payment provider’s procedures.
Contacting customer support does not limit any right you may have to raise a payment dispute with your bank, card issuer or other competent provider under applicable rules.
06 Authorisation and Declined Payments
A payment may require authorisation from your card issuer or payment provider. A transaction may be declined because of issuer rules, insufficient funds, security checks, incorrect payment details or other provider controls.
If a payment is declined, review the details entered and contact your bank or card issuer if needed.
07 Prices, Taxes and Import Charges
Product prices displayed on the website include applicable tax according to the website’s pricing configuration. This does not mean that all customs or import charges for every destination are prepaid.
08 Refund Destination
Approved refunds are normally returned to the original payment method. Our internal target is to process approved refunds within 7 business days after return review, subject to any mandatory statutory refund deadline.
09 Payment Support
Customer support may request order references or limited transaction details needed to identify a payment. Never email full card credentials or security codes.