FAQ

Payments are processed through Stripe. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may appear when shown at checkout.

Transactions are settled in $. Your card issuer or bank may apply its own conversion or cross-border charges where applicable.

Order processing generally takes 1–3 business days, with dispatch taking place within 3 business days.

You may request cancellation before dispatch by contacting support@tervlina.com. Once an order has been dispatched, cancellation is not guaranteed.

You may request a delivery address change before dispatch. After dispatch, changes are not guaranteed and may depend on the carrier.

International shipping is available to European Union (EU) member states. Additional supported destinations, where available, are displayed at checkout.

The estimated transit period is 7–15 business days after dispatch. This timeframe is an estimate and does not guarantee an arrival date.

Every order includes shipment tracking. Tracking information is provided after dispatch once carrier data becomes available.

The standard shipping charge is 6$. Orders of 50 or more qualify for free standard shipping.

This Size Guide provides general body-measurement guidance. Product-specific sizing shown on an individual product page takes priority.

For eligible standard returns, contact us within 14 calendar days after receipt. For return assistance, contact support@tervlina.com before sending anything back.

If possible, please reach out to us within 48 hours after discovering a return issue so we can begin support promptly. This support guideline does not replace or shorten the 14-day return request window or any mandatory statutory rights.

For standard change-of-mind returns, return shipping is paid by the customer. For damaged, defective, incorrect or incomplete items, the merchant covers applicable return shipping.

No restocking fee is charged.

Yes, direct exchanges are supported.

For non-defective exchanges, the customer pays both return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping.

Our internal processing target is to complete approved refunds within 7 business days after return review. This does not extend or replace any mandatory statutory refund deadline.

Approved refunds are normally returned to the original payment method. Banks and payment providers may require additional time to show the funds in your account.

We process personal data for order fulfilment, support, payment, fraud prevention and other lawful business purposes as described in our Privacy Policy.

No. Never send a full card number, CVV, CVC, PIN or security code through ordinary customer-service email.

For help with orders, shipping, returns, refunds, exchanges, sizing, payments or general support, contact support@tervlina.com.

Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt. Nothing in these policies limits mandatory statutory consumer rights.